You’re having dinner after work when your boss emails you. Do you have to respond?
If you send a colleague an email, is it okay to send a follow-up before they respond?
And is it offensive if ChatGPT writes your emails?
The unwritten rules of email have gotten only more confusing after the pandemic changed the way many of us communicate with people at work. Instead of just talking in-person or using email and phones, we now regularly video conference, instant message and even text. Yet email is still part of many workers’ jobs, and using it correctly can have a big effect on the people you work with as well as their perception of you.
“Email still plays an enormously important role [at work],” said Andrea Weckerle, Georgetown University professor of integrated marketing communications and author of “Civility in the Digital Age: How Companies and People Can Triumph Over Haters, Trolls, Bullies and Other Jerks.” “It’s the default that people will use as the first source of communicating with others.”
So what does good email behavior look like and when are you being annoying?
Most situations depend on the workplace culture. Still, there are some basic rules. Three email and business experts gave us tips for good email etiquette so you can avoid being the jerk at work.
Consider not sending an email
Ask yourself “who’s your reader and what’s the best way to communicate with that person?” said Barbara Pachter, owner and president of Pachter & Associates, a business etiquette and communications training firm.
Not all emails need to be emails. Do you have a quick question to ask a colleague? It may be easier to pop over to their desk or send a quick message over text or through your workplace instant messaging platform. Does it require a long discussion with several people? Maybe a meeting or video call would be better.
But if it’s less pressing and requires a bit more explanation or even an associated document, email might be the best option. Experts say follow the norms of your workplace before sending a message. If your colleagues text, then text them. Email is a safe choice for the first outreach, Weckerle said.
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November 01, 2023 at 08:00PM
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Etiquette in email: The dos and don’ts of the modern workplace - The Washington Post
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